How To Find Out Which Version Of Windows You Have Installed

1. Close out of all windows so that you are looking at the desktop.
2. Right click the 'My Computer' Icon and go to 'Properties'.
3. Under the "General" tab look under "System:" and it will state the version of windows installed on the computer.
   

How To Find Out How Much Memory Or RAM You Have

1. Close out of all windows so that you are looking at the desktop.
2. Right click the 'My Computer' Icon and go to 'Properties'
3. Under the "General" tab look under where it says "Computer:" It will state information about the processor and give number next to MB RAM. For example if it says: "128.0 MB RAM", you have 128 Megabytes of RAM on your computer. This is the amount of memory or RAM the computer has.
   

How To Find Out The Name Of A Computer

The way you look up the name of a computer depends on the version of windows you have installed on the computer. Refer to "How To Find Out Which Version Of Windows You Have Installed"

Windows 95 and 98:

1. Close out of all windows so that you are looking at the desktop.
2. Right click on 'Network Neighborhood' and click on 'Properties'
3. Click on the 'Identification' tab.
4. Note what it says in the "Computer Name:" field. That is the computer name.
   

Windows Me:

1. Close out of all windows so that you are looking at the desktop.
2. Right click on 'My Network Places' and click on 'Properties'
3. Click on the 'Identification' tab.
4. Note what it says in the "Computer Name:" field. That is the computer name.
   

Windows 2000 and XP:

1. Close out of all windows so that you are looking at the desktop.
2. Right click on 'My Computer' and go to 'Properties'.
3. Click on the 'Network Identification' tab. Note what it says for "Full Computer Name", that is the name of the computer.
   

How To Determine Which Computer Is The Easy Dental Server

In order to determine which computer on the network is the Easy Dental server all computers must be checked.

1. Go into the Easy Dental program and into the "Reports" module. Click on the 'Maintenance' icon (the hammer) and go to 'Preferences'.
2. Click on the 'Paths' tab and look at the "Database Path".
3. If starts with any letter other than "C", it is most likely a workstation. Check the "Database Path" of every computer until you find the one that begins with "C". (For example: if the database path reads, "G:\Program Files\Ezdental\Data\", it is a workstation and if the path reads, "C:\Program Files\Ezdental\Data\", it would be the Easy Dental server.)

Note: If none of the computers say "C", you may have more than one hard drive on the server, or even a dedicated server. Call your network technician or Easy Dental Support to help determine the server.

How To Create An Easy Dental Shortcut Icon On The Desktop

1. Close out of all programs so that you are looking at the desktop.
2. Click on the 'Start' button go to 'Programs' or 'All Programs' and then go to the 'Easy Dental' folder.
3. You will see the "Easy Dental" icon with the tooth. Right click on the icon and a menu will come up.
4. Go to 'Send To' and click on 'Desktop (create shortcut)'. It will give you a message that says, "The new shortcut will be placed on the desktop". Click 'OK'.
5. Look at the desktop and you will see the Easy Dental icon.
   

Cannot Find Database On A Workstation

When trying to enter Easy Dental on a workstation, a window comes up that says, "Easy Dental Version Check" with a message that says "Cannot Find Database". After clicking on the 'OK' button, the preferences window comes up.

1. Click on the 'Paths' tab
2. Note the first letter of the path under "Database Path". Click 'Cancel'. For example: If the path says: "G:\Program Files\Ezdental\Data" the letter to note would be "G".
3. Close everything so that you are looking at just the desktop. Double click on the 'Network Neighborhood' or 'Network Places' icon (depending on which version of windows you are running).
4. Click on 'Entire Network', if you see an icon that looks like 3 computers connected together, double-click on it (proceed to step 6). If it says "Unable to browse the network" go to step 4a.

   a. Close out of everything, click on 'Start' then 'Shutdown' or 'Turn Off' (again depending on the version of windows installed). Then click on the radio button that says 'Shutdown' and click 'OK' or click on 'Turn Off'.

   b. When the computer shuts down completely, check to make sure that network cables are properly connected. A network cable typically looks like a telephone cable, just wider.

   c. After the computer has been shutdown for at least 10 seconds and the cables have been checked, turn the computer back on. Wait for it to boot up into windows completely, to where you are looking at the desktop and it has finished loading.

   d. Go into 'Network Neighborhood' or 'Network Places' again and click on 'Entire Network'. If you see an icon that looks like 3 computers go to step 6. If it says "Unable to browse the network" go to step e.

   e. The workstation cannot see the other computers on the network, so we need to reboot the entire network. Shut down each of the workstations as done in Step 5a. Once they are completely off, shut down the server as well.

   f. After the server is off, give it 10 seconds and turn it back on. Wait for it to boot up into Windows completely, to where you see the desktop and it has finished loading.

   g. Turn on each of the workstations and let them boot into Windows completely as well.

   h. Check 'Network Neighborhood' or 'Network Places'. If you click on 'Entire Network and it shows the icon of the 3 computers connected, go to step 6. If it says "Unable to browse the network", go to step 4i.

   i. At this point getting the workstation to see the other computers on the network may not be an easy task. It is recommended that you call a network technician to configure the network so that the workstation can communicate with the other computers on the network. Once that is accomplished Easy Dental can be set up to communicate with the other computers as well.

5. There should now be a list of all computers on the network. Double-click on the name of the Easy Dental server computer. (If you do not know which one is the server, refer to the troubleshooting section entitled, "How To Determine Which Computer Is The Easy Dental Server")
6. From here you will see a list of shared resources on the server. There should a folder called 'C'. Right click on the 'C' folder and click on 'Map Network Drive'. Note: If you do not have a 'C' folder, contact Easy Dental support.
7. It will bring up a window that will ask for a drive letter. Change the letter so that it matches the letter that we noted in step 2. Make sure that 'Reconnect at logon' is checked and click 'OK'
8. Close everything and go into Easy Dental as you normally do. It should open right up. If it does not open up, call Easy Dental Support.

"Play Metafile" Error "Cannot open file - clmform3.wmf [or any other file]" When Printing Or Previewing Statements or Claims.

1. Close Easy Dental on all computers and go to the Easy Dental server. (If you do not know which computer is the Easy Dental server, refer the troubleshooting section "How To Determine Which Computer Is The Easy Dental Server")
2. Get the Easy Dental CD and insert it into the CD-ROM drive. Wait about 10 seconds and a screen should come up where you can choose what you want to install. Exit the screen, so you are looking at just the desktop again. If the screen does not come up, it is okay; it only means that the computer does not have auto-insert notification enabled.
3. Double-click on 'My Computer' and look for the drive with an icon that looks like a CD-ROM.
4. Right click on the CD-ROM drive and go to 'Explore'. It will then show the contents of the Easy Dental CD.
5. Look for a folder called 'Select' and double click on it.
6. Look in here for a file called 'Setup.exe', it may just say 'Setup' without an extension. The file will have an icon that looks like a monitor with a CD by it. Double-click on that file.
7. It will launch an Easy Dental Select Install wizard. Keep clicking 'Next' until it reaches the "Select Components" screen. From here scroll down on the left side and CHECK ONLY 'WMF Files'.
8. Click 'Next' until the Install Shield Wizard finishes, and then click on 'Finish'.
9. The wizard will close and it will bring you back to the contents of the CD. Close everything and go into Easy Dental. Try to print a claim or a statement and it will print correctly.
   

The Workstations Are Running Slow Over The Network

1. Check to see if you have Norton Anti-virus (or any other Anti-virus software) installed on any computer. If it is disable it.

   If you don't know how to disable the anti-virus software; call the manufacturer of the program and ask them how to do it, or look it up in the program's manual. (Often, you can locate it in the system tray (the icons to the left of the clock) right-click it and select 'disable').

   If you are worried about not running an anti-virus program; it's okay to have an anti-virus program and Easy Dental on the same computer, but it is not a good idea to have the anti-virus program scanning continuously. See if you can schedule it to run at a regular interval, at a time when Easy Dental won't be in use. For information on how to do that, contact the program manufacturer.

2. Check the Easy Dental Server (if you do not know which computer this is, refer to the troubleshooting section, "How To Determine Which Computer Is The Easy Dental Server") to see if a Screen Saver is running. If it is, disable it.

   To disable the Screen Saver on the Server; close everything so that you are looking at the desktop. Right click on the background (not on any icon) and go to 'Properties'.

   Click on the 'Screen Saver' tab, and where it says "Screen Saver", drop down the menu and select 'None.'

   Click the 'Ok' button.

3. Check the Easy Dental shortcut icons. All of the shortcut icons should point to the local computer.

   Right click the Easy Dental icon on the desktop. Go to 'Properties' and then click on the 'Shortcut' tab.

   The target field should say: "c:\ezdental\ezdental.exe" or something similar. If the target starts with anything higher than D, (for example: "f:\ezdental\ezdental.exe") the shortcut does not point to the local Easy Dental files. Click on 'Cancel' and go to step 3c. If the shortcut pointed to the local ezdental folder go to step

   Right click on the Easy Dental icon on the desktop and click on 'Delete'. Now, refer to the troubleshooting section, "How To Create An Easy Dental Shortcut Icon On The Desktop". After creating the shortcut again, restart step 3. If it still does not point locally, Easy Dental needs to be reinstalled on the workstation. Call Easy Dental Support for help if you need assistance with the installation.

4. If it takes a long time to load up the program initially, the cause can be a Recall View for a broad date range. Go to the Recall module, click on the 'Views' icon (the magnifying glass). If you have "ALL" checked try choosing a smaller view like "Month" or "Next Week". If you need to create a new smaller view refer to the Easy Dental user's guide. Once the new view has been created, close and open Easy Dental.
5. The system's temporary files may need to be deleted. The easiest way to do this is through a utility called "Disk Cleanup" that comes with Windows 98 or higher.

   Click on the 'Start' button, go to 'Programs' or 'All Programs', then 'Accessories' and then 'System Tools'. Click on 'Disk Cleanup'.

   Choose the C drive and click 'Ok'.

   When it comes to the section where it prompts you to check the files you want to delete, check 'Temporary Files'. It is okay to check the other files as well.

   When it is finished the temporary files will be deleted.

6. The system's resources could be exhausted. The computers should be turned off daily.

   Shut down all computers; workstations first and then the server.

   Leave them off for at least 10 seconds. Turn on the server and wait until it is completely into windows. Turn on the workstations.

7. There could also be a problem with the network cabling. If they are close to anything that produces EMI (Electromagnetic Interference), i.e. X-ray equipment, fluorescent lights, stereo equipment, etc the network may experience problems. If they are close to any thing that does produce EMI, re-route the cables or move the equipment. If the cables need to be re-run, call a network technician.

The network protocol can also be the problem. It is recommended that offices use the TCP/IP protocol for the network. If you are unsure if you're network uses TCP/IP or if you want to set up the network to use TCP/IP, contact your network technician.

Printing - won't print

1. Is the printer plugged in, on, on-line, with paper in the tray?
2. Is the printer reporting an error?
3. Can you print from the print server (the station physically connected to the printer)?
4. Can you print from other programs such as Word or Notepad?

   If no - call your system technician or the printer's manufacturer.

   If yes - call Easy Dental Support.

Printing - prints but incorrectly

1. Is printing the same from all workstations?
2. Are all workstations using the same printer driver? Check from the Reports toolbar | Practice Setup | Printer.
3. Call Easy Dental Support for specific printer settings if necessary.

Contacting Easy Dental Support

Before you call Easy Dental Support, we recommend you have certain information available to help the technician diagnose your problem. Please have all this information available, even though it may not be required for each call:

1. Computer Specifications: speed, amount of memory, hard drive size (you may want to tape this information on each monitor for quick reference)
2. If it's a printing issue, printer model and printer driver being used (found from the Reports toolbar | Practice Setup | Printer)
3. Exact error message, if there is one (Easy Dental error messages usually consist of two numbers, such as "4 52")
4. Whether the station you are on is a workstation or the server and/or print server
5. Have you restarted your computer and/or server and still received the same error?
   

Click for support phone numbers and e-mail