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FAQ for QuickBill
Q: It says I must specify a phone number for electronic billing?
A: To fix this:
- Open the “Electronic Billing Setup” screen
- Under the “Phone #” drop down arrow select “Local”
- Click on Okay
- Open the “Electronic Billing Setup” screen a second time
- Under the “Phone #” drop down arrow select “Long Distance”
- Click on Okay
- If the problem persists contact Customer Support at 1-800-734-5561 for assistance.
Q: I got a report that says my billing ID number is invalid. What does this mean?
A: You have an incorrect billing ID number in your system. Verify that the correct billing ID for your office is entered in the “Electronic Billing Setup” screen and try to submit again.
Q: I didn’t get my reports for the bills that I sent. Should I try to resubmit them?
A: It is possible that connection was lost some time after NIS received your statements and the time you received your reports. To avoid sending two batches of the same statements please contact Customer Support at 1-800-734-5561 to verify that your statements were not received before you try resubmitting.
Q: In the “Electronic Billing Setup” screen how do I know if I should have the Phone # on “Local” or “Long Distance”?
A: If you can call American Fork, Utah locally from your office then the box can have “Local” in it. If calling American Fork, Utah is a long distance call the box must have “Long Distance” in it. Note: This does not apply to those who are submitting bills via the internet.
Q: How long will it take for my QuickBill statements to be mailed out?
A: Your statements will be mailed out within 24 hours of transmission.
Q: Is there a way for me to preview my billing statements before submitting them electronically?
A: Yes, as long as you have the "Verify Billing Statements To Send" option marked in Preferences, you will be able to preview your batch of statements before you send them to us. To use this option, just go to Reports | Maintenance | Preferences | Print Options and then mark "Verify Billing Statements To Send". NOTE: If you are sending more than 750 statements, you will need to break your statement batch up into smaller batches before verifying and sending the statements. If you need help separating your statement batch into smaller batches, please call Easy Dental Support at 1-800-593-2814.
Q: What kind of modem/internet connection do I need in order to use QuickBill?
A: You can use either a dial-up modem or a high speed connection (cable, DSL, T1, etc.). For a faster, more reliable connection, high speed is recommended.
Q: Do you send a return envelope with the statements?
A: Yes, we do provide a double-windowed return envelope with your statements.
Q: Can I put an individual message on a person's statement?
A: Yes. In Accounts, just click on the Account Notes button and enter your message in the Billing Statement Note field. This will appear on statements that are printed or sent electronically.
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