Patient Lifecycle

Acquisition
Acquire referrals and attract new patients to your practice.

• Practice Web Site An eCentral Web site is a great way to attract new patients.
• Patient Referrals Satisfied patients are a valuable tool for referring new patients to your practice.
• Provider Referrals eCentral automatically collects referrals sent to your practice from other providers.

Conversion
Convert scheduled patients into reliable office visits to reach appointment optimization.

• Appointment Scheduling Patients can schedule and view previously scheduled appointments right from your Web site.
• Appointment Reminders Automatically send email, text message and printed postcard appointment reminders to reduce missed appointments.

Penetration
Improve treatment plan acceptance by more effectively managing patient insurance and financing.

• Insurance Check insurance eligibility quickly and easily in real-time or perform automatic batch eligibility uploads prior to appointments.
• Claim Status Get up–to–date claim status information with the click of a button.
• Financing With several financing plans available, your patients can get the procedures they need, when they need them.

Retention
Improve the patient experience and develop stronger patient relationships to create a more loyal customer base.

• Account Access Your practice is accessible 24-hours a day for your patients to view treatment plans, appointments and account balances.
• Satisfaction Surveys Knowing what your patients think of your practice is critical to making improvements that create loyalty.
• Patient Education Patients will appreciate the comfort that comes with a better understanding of dental health.

Reactivation
Engage your existing customer base to increase continuing care appointments.

• Continuing Care Reminders eCentral automatically sends your patients email and printed postcard check-up reminders.
• Appointment Scheduling Patients can request check-ups right from your Web site.